Terms and Conditions

1.1 We agree to sell, and you agree to buy the Course(s) on the terms and conditions set out below.

1.2 “Course” means the course for which your child is enrolled including all related learning materials, support and tuition.

1.3  The “Period” of the Course is the time over which the course is provided. The period of our EYFS, KS1, KS2, KS3 and KS4 courses is one academic year. The period of our tuition and language courses is 4 weeks automatically renewable. A 5-day notice must be made by email to registration@boshomeschooling.com if you do not want to renew.

2.1 Registration Fees

Registration and onboarding fees are strictly non-refundable under all circumstances.

2.2 Cancellation Window

Tuition fees are refundable only if written notice of cancellation is sent by email within five (5) calendar days of the enrolment date and no classes have been attended.

If enrolment takes place after the official start of the Academic Year and at least one class has been attended, the cancellation window no longer applies and no refund will be issued.

Payment gateway transaction fees are non-refundable and are not the responsibility of the School.

2.3 Academic Year Enrolment & Minimum Commitment

All enrolments are for a full Academic Year programme.

By enrolling, Parents/Guardians agree to a binding academic and financial commitment for the Academic Year.

For the avoidance of doubt, enrolment includes a minimum non-refundable academic commitment, which corresponds to the first academic term or six (6) consecutive months of the programme, unless otherwise agreed in writing by the School.

Fees relating to the minimum academic commitment are earned upon enrolment and are non-refundable, irrespective of attendance, participation, access to learning materials, suspension, or subsequent withdrawal.

Withdrawal from the School, or enrolment in another institution, does not cancel, reduce, or waive the financial obligation for the minimum academic commitment or any fees contractually due thereafter.

2.4 Payment Authorisation & Automatic Debits

By registering and providing payment details, Parents/Guardians authorise the School to automatically debit the designated account for all applicable tuition fees in accordance with the selected payment plan.

• Termly payments are debited prior to the start of each term unless paid manually in advance.

• Monthly payments are available only upon request, subject to prior approval, and debited on the 1st day of each month according to the agreed instalment schedule.

If payment is not made manually by the due date and payment details are saved on file, the School reserves the right to process payment automatically. Parents/Guardians are responsible for notifying the School in advance of any anticipated delay.

2.5 Payment Methods

Accepted payment methods include valid credit or debit cards.

If payment details are incomplete, inaccurate, expired, or not promptly updated, a £25 administration charge will apply. The School reserves the right to suspend access without notice until payment is completed.

Failure to update payment details does not release the Parent/Guardian from any financial obligation.

2.6 Payment Plans

Available payment structures include:

• Full Payment – payable shortly after registration

• Termly Payments – payable before the start of each term

• Monthly Payments – available only upon request for families facing financial constraints and subject to formal approval

Monthly payment plans are provided as a facility for payment only and do not alter the total fees owed for the Academic Year or the minimum academic commitment.

Parents approved for monthly payments must complete and sign the BOS Monthly Payment Acknowledgement & Academic Commitment Form. Failure to provide this documentation constitutes a breach of these Terms.

2.7 Late Payments & Suspension

Late payments incur a £25 administration charge per reminder issued.

If payment remains outstanding and no written response is received within 24 hours of notice, the School reserves the right to immediately suspend access to classes, platforms, assessments, recordings, and teacher feedback.

Suspension of services does not cancel or reduce any outstanding fees.

2.8 Recovery of Unpaid Fees

Outstanding fees constitute a contractual debt owed to the School.

Parents/Guardians remain liable for all reasonable costs incurred in the recovery of unpaid balances, including administrative, legal, or debt recovery fees, where legally permitted. This may include recovery action in the Parent/Guardian’s country of residence.

2.9 Currency & Invoicing

The School reserves the right to issue invoices in different currencies where necessary. All fees are calculated according to the School’s fixed exchange rate at the time of invoicing.

2.10 Automatic Renewal

Student enrolment will automatically renew for the following Academic Year unless written notice of withdrawal is sent to registration@boshomeschooling.com before the end of the current Academic Year. A renewal reminder will be issued in advance.

2.11 Academic Records & Financial Clearance

An Attendance Certificate may be issued upon request following withdrawal.

All other academic documentation – including but not limited to reports, transcripts, predicted grades, references, transfer letters, exam registrations, certificates, or confirmations of enrolment or academic progress – is issued only once all outstanding fees have been fully settled.

This policy applies during enrolment and after withdrawal, without limitation.

2.12 Chargebacks, Disputes & Billing Concerns

Parents/Guardians agree to contact the School directly and in good faith to resolve any billing concern or query before initiating a chargeback, payment dispute, or reversal with a bank, card issuer, or payment provider.

Chargebacks or disputes raised without prior communication, or in circumstances where fees are contractually due under these Terms, may be considered unjustified.

In the event of a chargeback or dispute, the School reserves the right to:

• Suspend access to all services

• Withhold academic records and documentation

• Recover reasonable administrative and processing costs incurred, including a £100 dispute administration fee

Student access will remain suspended until the dispute is resolved and the account is brought into good standing.

2.13 No Refund for Accessed Services

Once login credentials have been issued or access to classes or learning materials has been granted, no refunds will be issued, regardless of whether the services were utilised.

2.14 Financial Clearance

Access to academic records, reports, references, certificates, examination support, transfer letters, or confirmations of enrolment is strictly conditional upon full financial clearance.

No documentation or academic confirmation shall be issued while any fees remain outstanding.

2.15 Outstanding Financial Obligations

Withdrawal, suspension, termination of enrolment, or cessation of attendance does not extinguish or invalidate any outstanding financial obligation.

All fees due under this Agreement remain due and payable in full, regardless of whether the student continues to attend lessons or access services.

Payment plans are facilities for payment only and do not alter the governing law or jurisdiction applicable to this Agreement.

3.1 Registration Fees

Registration and enrolment fees are strictly non-refundable under all circumstances.

3.2 Monthly Commitment

Tuition classes and language courses operate on a monthly commitment basis.

By registering, Parents/Guardians agree to a binding financial commitment for each full billing month in which the student is enrolled.

Fees for each billing month are earned at the start of that month and are non-refundable, regardless of attendance, participation, access to lessons, or subsequent withdrawal during that month.

3.3 Payment Due Dates

Unless otherwise agreed in writing, full payment for the billing month (or the first instalment, where applicable) must be made on or before the registration date or monthly renewal date in order to secure the student’s place.

3.4 Late or Missed Payments

In the event of late or missed payments, the student’s account may be temporarily disabled or suspended until payment is received in full.

Suspension of access does not cancel or reduce any fees due for the current billing month.

3.5 Cancellation & Non-Renewal

A minimum notice period of five (5) calendar days is required for cancellation or non-renewal of tuition lessons or language courses.

If written notice is not received by email at registration@boshomeschooling.com at least five (5) days prior to the next billing date, the student will be automatically re-enrolled, and the next month’s fees will become due.

3.6 Minimum Class Size (Group Courses)

A minimum of four (4) students is required for group language classes to run.

If enrolment falls below this minimum, the School reserves the right to make alternative arrangements, which may include reduced hours, class merging, timetable adjustments, or teacher reassignment.

3.7 Recovery of Unpaid Fees

Parents/Guardians are liable for all reasonable costs incurred by the School in the recovery of unpaid fees, including administrative, legal, and recovery charges, regardless of the value of the claim.

Where refunds are applicable, payment gateway or transaction fees are non-refundable and remain the responsibility of the Parent/Guardian.

3.8 Currency & Invoicing

The School reserves the right to amend the currency of any invoice where necessary. The payable amount shall be calculated according to the School’s fixed rate in the selected currency.

3.9 Automatic Monthly Renewal

This Agreement will automatically renew for a further one (1) month unless written notice of withdrawal is sent to registration@boshomeschooling.com at least five (5) calendar days prior to the renewal date.

3.10 Attendance, Absences & Missed Lessons

• Tuition lessons are scheduled in advance and reserved exclusively for the student.

• If a student does not attend a scheduled lesson without prior notice of absence, the lesson is forfeited, non-refundable, and no replacement lesson will be provided.

• Absences due to illness, personal reasons, technical issues, or failure to join on time do not entitle the student to a catch-up lesson or refund.

• If a lesson is cancelled due to teacher unavailability or a matter attributable to the School, the lesson will be rescheduled, credited, or replaced, as appropriate.

• The School is not responsible for lessons missed due to late arrival, early departure, or failure to join the lesson at the scheduled time.

As BOS Homeschooling operates within a home-education model, parental involvement is essential to the success, wellbeing, and progress of each student.

By enrolling a child with BOS Homeschooling, Parents/Guardians agree to the following responsibilities and conditions.

4.1 Parental Involvement & Educational Support

Parents/Guardians commit to actively supporting their child’s education by:

• Engaging with their child’s progress: dedicating regular time to discuss learning, understanding, emotional wellbeing, and overall engagement. The level of involvement will naturally vary according to the child’s age, needs, and academic level.

• Communicating with teachers appropriately: contacting teachers through approved channels when clarification or support is required, rather than attempting to reteach, override, or contradict teaching methods used during lessons.

• Following up on missed lessons: ensuring that the child watches recorded lessons in full and completes any associated tasks when absent. Parents acknowledge that all BOS lessons are recorded and that missed live attendance does not exempt students from learning responsibilities.

4.2 Technical Readiness & Learning Environment

Parents/Guardians are fully responsible for ensuring that their child can access lessons effectively by:

• Providing adequate equipment, including a fully functional device (laptop, tablet, or desktop), camera, microphone, and headphones prior to the start of the course.

• Ensuring stable internet access: a strong and reliable internet connection is essential. BOS Homeschooling is not responsible for missed lessons, learning disruption, or loss of progress caused by poor connectivity.

• Resolving technical issues promptly: audio issues, camera malfunctions, device problems, or login difficulties are the responsibility of the Parent/Guardian and are not the teacher’s responsibility to troubleshoot during lessons.

4.3 Classroom Boundaries & Respect for Teachers

To protect the learning environment and teacher authority, Parents/Guardians agree to the following:

• No parental intervention during live lessons. This includes (but is not limited to):

  • Giving answers or prompting the child

  • Completing tasks on the child’s behalf

  • Working through lesson material in advance

  • Socialising with other parents via chat

  • Commenting on, comparing, or questioning teachers during lessons

  • Feeding children during lessons where this disrupts learning

• Parents acknowledge that such behaviour disrupts learning and undermines teacher authority and will not be tolerated.

• Any concerns regarding teaching, methodology, or classroom management must be raised privately and respectfully through the appropriate school channels.

4.4 Student Conduct & Online Learning Expectations

Parents/Guardians are responsible for ensuring that students comply with BOS conduct expectations, including:

• Attendance and punctuality: students must join lessons on time and remain present for the full duration of the session.

• Appropriate behaviour: respectful conduct towards teachers and peers is expected at all times. Disruptive behaviour, inappropriate language, or repeated interruptions are not acceptable.

• Participation requirements: students must comply with camera, microphone, and participation expectations as communicated by the teacher.

• Appropriate dress: students must be dressed suitably for an educational environment during live lessons.

• Academic integrity: all work must be completed honestly and independently. Excessive parental involvement, cheating, or plagiarism may result in academic or disciplinary action.

The School reserves the right to issue warnings, temporarily remove a student from a lesson, or suspend access where conduct repeatedly disrupts learning or breaches these expectations.

4.5 Health, Wellbeing & Extracurricular Balance

As part of BOS Homeschooling’s commitment to holistic development, Parents/Guardians agree to:

• Support their child’s physical, emotional, and social wellbeing alongside academic learning.

• Enrol the child in at least one physical extracurricular activity, such as sport, swimming, martial arts, or outdoor group activities, to promote physical health, social interaction, and balance within a home-education lifestyle.

4.6 Financial Responsibility & Communication

Parents/Guardians agree to:

• Meet all financial obligations in full and on time, in accordance with BOS payment terms and applicable commitments.

• Raise any billing questions or concerns directly with the School in a timely and respectful manner, prior to initiating any bank or card dispute.

• Acknowledge that unjustified payment disputes may result in service suspension, withholding of records, and administrative charges, as outlined in the Terms and Conditions.

5.1 Change of Course or Programme

Once a student is enrolled, changes of course, programme, or subject are not permitted, except at the sole discretion of BOS Homeschooling and subject to availability.

Any approved change may require administrative review and may result in timetable adjustments, teacher changes, or additional fees where applicable.

5.2 Late Admission During the Academic Year

For students admitted after the official start of the Academic Year:

• Fees will be calculated on a monthly basis or termly basis where admission takes place at the beginning of a term.

• Late admission does not entitle the student to retrospective access, refunds, or compensation for lessons or content delivered prior to enrolment.

• Parents acknowledge that students joining mid-year may need time to adapt to existing curricula, teaching pace, and assessment schedules.

5.3 Delayed Course Start (Tuition Only)

For tuition programmes only, a course start date may be delayed for up to seven (7) calendar days following registration.

If lessons are not booked or commenced within this period, the course will be cancelled automatically, and no refund will be issued, as teaching time and resources are reserved upon registration.

5.4 Teacher Absence, Replacement & Continuity

In the event of a teacher’s absence, BOS Homeschooling will make reasonable efforts to minimise disruption by arranging one of the following, where appropriate:

• A substitute teacher

• A recorded lesson

• Alternative academic work

Refunds, rescheduling, or lesson credits are not guaranteed in such cases.

While BOS Homeschooling endeavours to provide a stable teaching team, the School does not have control over individual teachers’ personal circumstances. Teachers may need to leave or be replaced due to health reasons, family matters, relocation, maternity leave, contractual changes, or other unforeseen circumstances.

In such cases, the School reserves the right to assign a different teacher and cannot guarantee continuity with the same teacher.

5.5 Timetable Changes & Operational Adjustments

BOS Homeschooling reserves the right to make reasonable timetable alterations, including changes to lesson times, groupings, or teacher assignments, where required due to operational, academic, or unforeseen circumstances.

Such changes do not constitute grounds for refunds, fee reductions, or contract termination.

5.6 No Retrospective Claims

Parents acknowledge that enrolment acceptance, continued attendance, or access to services constitutes acceptance of any reasonable adjustments made in accordance with this Section.

No retrospective claims, refunds, or fee disputes will be considered in relation to:

• Late admissions

• Teacher changes

• Timetable adjustments

• Delayed course starts within permitted limits

6.1 Educational Services Warranty

BOS Homeschooling warrants that its educational services and learning materials will be provided with reasonable skill, care, and professionalism, in line with accepted standards for online education.

The School does not guarantee specific academic outcomes, grades, examination results, or progression, as student performance depends on multiple factors beyond the School’s control, including student engagement, parental support, and individual ability.

6.2 Quality of Learning Materials

BOS Homeschooling endeavours to ensure that all learning materials provided are appropriate, age-appropriate, and of good educational quality. Materials may be updated, modified, or replaced from time to time to reflect curriculum changes, academic improvements, or operational needs.

6.3 Practical Activities & Home-Based Learning

BOS Homeschooling shall not be liable for any injury, damage, or loss arising from practical activities, experiments, or tasks carried out at home or elsewhere under parental supervision.

Parents/Guardians are fully responsible for:

• Ensuring a safe working environment

• Supervising all practical activities

• Assessing the suitability of materials and equipment used

No harmful or toxic substances are required for BOS practical work. Any practical activity is undertaken at the Parent/Guardian’s own risk.

6.4 Exclusion of Certain Losses

To the fullest extent permitted by law, BOS Homeschooling shall not be liable for:

• Losses that were not foreseeable at the time this Agreement was entered into

• Losses that were not caused by any breach or failure on the part of the School

• Indirect, consequential, or incidental losses, including loss of opportunity, loss of data, loss of income, or emotional distress

6.5 Limitation of Liability

To the maximum extent permitted by law, BOS Homeschooling’s total liability arising out of or in connection with this Agreement – whether in contract, negligence, breach of statutory duty, or otherwise – shall be limited to the total tuition fees actually paid for the relevant course or billing period, excluding registration fees, administrative fees, penalties, or third-party charges.

Nothing in these Terms shall exclude or limit liability where such exclusion is not permitted by law.

6.6 Technology, Downloads & Cybersecurity

While BOS Homeschooling takes reasonable measures to ensure that downloadable files, platforms, and resources are safe and secure, the School cannot guarantee that systems will be free from viruses, malware, or technical faults.

Parents/Guardians are responsible for installing and maintaining appropriate anti-virus software, security updates, and device protection on all devices used to access BOS services.

The School shall not be liable for damage, data loss, or system failure resulting from inadequate device security or third-party software issues.

6.7 Force Majeure, Platform Outages & Service Interruptions

BOS Homeschooling shall not be held liable for any interruption, delay, or failure to perform services resulting from events beyond its reasonable control, including but not limited to:

• Cyber attacks

• Platform or server outages

• Internet or power failures

• Natural disasters

• Government actions

• Third-party service disruptions

In such circumstances, no refunds or compensation will be issued. However, BOS Homeschooling will make reasonable efforts to minimise disruption and resume services as soon as practicable.

7.1 Educational Provision

BOS Homeschooling will make every reasonable effort to provide a high-quality online educational environment that supports pupils’ academic development.

This includes:

• A structured and age-appropriate curriculum

• Qualified and trained teachers

• Access to learning materials and academic guidance aligned with the selected programme

The School endeavours to support a wide range of learning needs within the framework of a home-education model.

7.2 No Guarantee of Academic Outcomes

While BOS Homeschooling is committed to academic excellence, the School does not guarantee any specific academic outcome, examination result, grade, progression, or university admission.

Academic achievement is influenced by multiple factors beyond the School’s control, including (but not limited to):

• Student effort and engagement

• Attendance and punctuality

• Completion of assigned work

• Parental support and supervision

• Individual learning abilities

7.3 Progression & External Admissions

BOS Homeschooling does not guarantee entry into any external school, college, university, or educational institution.

All admissions, placement, and progression decisions are made solely by external institutions in accordance with their own policies, criteria, and availability, which are outside the School’s control.

7.4 External Examinations & Private Candidate Status

BOS Homeschooling does not directly register pupils for external or formal examinations.

All pupils are considered private candidates, and responsibility for examination registration rests with the Parent/Guardian.

The School may, where appropriate, provide guidance and support to assist Parents/Guardians in navigating the examination process; however, such assistance does not transfer responsibility to the School.

7.5 Parent/Guardian Responsibilities for Examinations

It remains the sole responsibility of the Parent/Guardian to:

• Locate and secure a suitable examination centre that accepts private candidates

• Ensure that all registration deadlines, entry requirements, and documentation are met

• Pay all examination fees, administrative charges, and centre-related costs

• Comply with the policies and procedures of the chosen examination centre and awarding body

7.6 Limitation of Responsibility

While BOS Homeschooling may offer advice or general guidance regarding examinations, the School shall not be liable for:

• Missed registration deadlines

• Rejection by examination centres

• Changes to awarding body regulations

• Examination centre cancellations or administrative decisions

• Any issues arising from third-party examination providers

Any guidance provided by the School regarding external examinations does not constitute responsibility or liability for third-party examination providers or awarding bodies.

At BOS Homeschooling, transparency and effective learning are core values. Live lessons are recorded and may be made available to students for educational review, subject to platform functionality and data retention limits.

To avoid any misunderstanding, Parents/Guardians are required to read and acknowledge the following terms regarding recordings, files, and data retention.

8.1 Purpose of Recordings and Uploaded Files

Lesson recordings, marked assignments, assessments, and teacher feedback are provided solely for educational purposes, including review, reflection, and academic progress tracking.

Access to such materials does not replace live attendance and does not constitute additional teaching time or personalised follow-up beyond what is contractually agreed.

8.2 Availability & Retention Period

All uploaded files, including (but not limited to) marked work, assessments, feedback, and lesson recordings, will remain accessible on the learning platform for a maximum period of three (3) months from the date of upload.

This retention period is determined by the learning platform and applies by default to all users.

8.3 Automatic Deletion

After the three (3) month retention period, files are automatically and permanently deleted by the platform.

BOS Homeschooling does not control, delay, override, or reverse this automated deletion process.

8.4 Responsibility of Parents and Students

It is the sole responsibility of Parents/Guardians and students to:

• Download and securely store any important academic documents within the retention period

• Keep personal records of reports, feedback, and assessed work where required

BOS Homeschooling does not retain individual backups of student work, assessments, or feedback once the retention period has elapsed.

8.5 Platform Data Management

Data storage, retention, and deletion are managed exclusively by the learning platform in accordance with its internal systems and policies.

BOS Homeschooling shall not be held liable for data loss resulting from:

• Automated deletion

• Platform limitations

• Failure by users to download files within the stated timeframe

8.6 Privacy, Confidentiality & Acceptable Use

Lesson recordings, student submissions, and teacher feedback may contain personal or sensitive information.

Parents/Guardians and students agree that:

• All materials are confidential

• Files must not be copied, recorded, shared, distributed, or published in any form

• Content must not be shared on social media, messaging platforms, or with third parties

Any unauthorised use, distribution, or breach of confidentiality may result in immediate suspension or removal from BOS Homeschooling without refund.

8.7 Acceptance of Terms

By accessing and using BOS Homeschooling’s learning platform, Parents/Guardians and students acknowledge and accept these terms regarding lesson recordings, file access, data retention, and privacy.

At BOS Homeschooling, we are committed to maintaining a respectful, safe, and professional learning environment for students, staff, and families. By enrolling in the School, Parents/Guardians and students agree to comply with the following standards of conduct.

9.1 Disciplinary Authority

BOS Homeschooling retains full authority to manage all disciplinary matters and may delegate such responsibilities to authorised staff members where appropriate.

Parents/Guardians and students acknowledge and accept the School’s authority to make disciplinary decisions in accordance with these Terms and Conditions.

9.2 Expected Standards of Behaviour

All members of the BOS Homeschooling community – including students, parents, teachers, and staff – are expected to conduct themselves with respect, professionalism, and courtesy at all times.

Disrespectful, aggressive, hostile, or inappropriate behaviour towards staff, teachers, students, administrators, or other families will not be tolerated.

9.3 Zero-Tolerance Behaviour

BOS Homeschooling operates a zero-tolerance policy towards the following behaviours, whether carried out by a parent or a student:

• Verbal abuse, aggression, or threatening behaviour (written or spoken)

• Intimidation, harassment, or bullying of any kind

• Defamatory statements, false allegations, or misleading public comments that harm the reputation of the School, its staff, or its community

9.4 Online Conduct & Public Communication

Inappropriate conduct includes, but is not limited to, comments or communications made via:

• Email

• Messaging platforms (including WhatsApp or similar services)

• Social media or public forums

• Reviews, posts, or public statements

Any behaviour that defames, discredits, harasses, or publicly attacks the School, its staff, or other families will be considered a serious breach of these Terms.

9.5 Consequences & Legal Rights

In the event of a serious breach, BOS Homeschooling reserves the right to:

• Suspend or terminate a student’s enrolment with immediate effect

• Remove a family from the School

• Withhold access to services and academic records in accordance with these Terms

• Pursue appropriate legal remedies, including civil claims for defamation, harassment, or reputational damage, where applicable

In such cases, no refunds will be issued.

9.6 Staff Conduct

BOS Homeschooling expects all staff and teachers to engage with families professionally, respectfully, and in good faith.

Parents/Guardians are expected to reciprocate this standard of conduct. Mutual respect is essential to maintaining a productive educational partnership.

9.7 Student Behaviour & Anti-Bullying

Students are expected to treat peers with kindness, respect, and consideration at all times.

Bullying – whether physical, verbal, emotional, or digital – will result in disciplinary action, which may include warnings, temporary suspension, or permanent removal from the School, depending on severity.

9.8 Disciplinary Measures & Finality

In cases of serious or repeated misconduct by a parent or student, BOS Homeschooling may, at its discretion:

• Issue a formal warning

• Impose a temporary suspension

• Proceed with expulsion or termination of enrolment

All disciplinary decisions are made in good faith, are final, and will be communicated in writing. No refunds apply in these circumstances.

Disciplinary decisions made under this section are contractual in nature and do not give rise to any entitlement to refunds or compensation.

10.1 Refund Requests

All refund requests must be submitted in writing to the registration team at
📧 registration@boshomeschooling.com

Refund requests submitted via messaging platforms, social media, or verbal communication will not be considered.

10.2 Refund Eligibility

Refunds are issued only where expressly permitted under these Terms and Conditions.

Parents/Guardians acknowledge that:

• Registration and enrolment fees are non-refundable

• Fees that are earned upon enrolment or at the start of a billing period are non-refundable

• Withdrawal, non-attendance, suspension, or dissatisfaction does not automatically entitle a family to a refund

All refund decisions are made in accordance with the applicable sections of these Terms.

10.3 Refund Processing Timeframe

Where a refund is approved, it will be processed within thirty (30) calendar days of approval.

Refunds will be issued using the original payment method where possible. Processing times may vary depending on the payment provider, banking institution, or currency involved.

10.4 Non-Refundable Fees

The following fees are strictly non-refundable under all circumstances:

• Registration and enrolment fees

• Administrative fees

• Payment gateway or transaction fees

• Any fees explicitly stated as non-refundable elsewhere in these Terms

10.5 Referral Adjustments on Refunds

Where enrolment was completed using a referral credit, reward, or discount, BOS Homeschooling reserves the right to deduct the full value of such referral benefit from any refundable amount.

This includes (but is not limited to):

• Referral discounts applied at checkout

• Referral credits issued to the enrolling family or the referrer

• Cashback, vouchers, or other referral-based incentives

Any such deduction will be clearly reflected in the final refund calculation.

10.6 Finality of Refund Decisions

All refund determinations are made in good faith and are final once processed.

No interest, compensation, or additional payments shall be due in relation to approved or declined refund requests.

10.7 Clarification on Withdrawal and Refunds

For the avoidance of doubt, withdrawal or termination of enrolment does not cancel or reduce any fees already due or contractually payable under these Terms and Conditions.

Refund eligibility is governed strictly by the applicable provisions of this Agreement and does not apply to outstanding balances.

11.1 Right to Amend Terms and Services

BOS Homeschooling reserves the right to amend, update, or revise these Terms and Conditions, course details, service structures, delivery methods, or advertised schedules where reasonably necessary.

Such changes may be required due to platform limitations, staff availability, curriculum updates, legal or regulatory requirements, or other operational considerations.

11.2 Class Viability & Minimum Enrolment

BOS Homeschooling reserves the right to adjust, merge, or cancel a class where student enrolment is insufficient to operate it viably.

Unless otherwise stated, a minimum of five (5) students is required for a group class to run. Where enrolment falls below this threshold, the School may offer alternative arrangements, which may include:

• Reduced teaching hours

• Class merging

• Timetable adjustments

• Alternative academic provision

Such changes do not constitute grounds for refunds or contract termination.

11.3 Platform Access & Technical Availability

While BOS Homeschooling endeavours to ensure reliable access to its website, learning platforms, and services, uninterrupted availability cannot be guaranteed.

Access may be temporarily affected by maintenance, updates, technical issues, or third-party service disruptions. The School will make reasonable efforts to restore access promptly but shall not be liable for any inconvenience or learning disruption arising from such events.

11.4 Updates, Suspension & Discontinuation of Services

BOS Homeschooling reserves the right to update, suspend, revise, or discontinue any part of its website, digital learning platforms, courses, curriculum content, schedules, or resources at any time.

The School is not obligated to maintain or support any specific feature, service, or resource indefinitely.

11.5 Limitation of Liability for Operational Changes

BOS Homeschooling shall not be liable for any loss, damage, delay, or missed learning resulting from:

• Service interruptions

• Operational changes

• Platform outages

• Force majeure events

• Circumstances beyond the School’s reasonable control

No refunds or compensation shall be due in relation to such events.

12.1 Data Protection & Privacy

BOS Homeschooling is committed to protecting personal data and privacy.

Our Privacy Policy, available at
👉 https://www.boshomeschooling.com/privacy-policy,
explains how personal information is collected, used, processed, stored, and shared when using our website and services.

Data processing is carried out in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant regulations.

By enrolling with BOS Homeschooling and using our services, Parents/Guardians and students acknowledge and accept the terms of the Privacy Policy.

12.2 Legal Entity & Contracting Party

BOS Homeschooling operates through legally registered entities in both the United Kingdom and the United Arab Emirates.

Educational services are delivered internationally by teachers, staff, and contractors based in various jurisdictions.

For contractual purposes, unless expressly stated otherwise in writing, the contracting entity for all educational services, fees, and obligations under these Terms and Conditions is BOS Homeschooling operating under its United Arab Emirates registered entity.

12.3 Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

12.4 Entire Agreement & No Reliance

These Terms and Conditions constitute the entire agreement between BOS Homeschooling and the Parent/Guardian and supersede all prior discussions, communications, representations, or understandings, whether written or verbal.

Parents/Guardians confirm that they have not relied on any statement, promise, assurance, or representation not expressly set out in these Terms and Conditions.

12.5 No Waiver

Any failure or delay by BOS Homeschooling to enforce any provision of these Terms and Conditions shall not be deemed a waiver of its right to enforce that or any other provision at a later date.

12.6 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

12.7 Survival

Any provisions of these Terms which by their nature are intended to survive termination or withdrawal – including but not limited to payment obligations, data protection, conduct, liability, and governing law – shall remain in effect after enrolment ends.

12.8 Contact Information

For all legal, administrative, or contractual correspondence, Parents/Guardians should contact:

📧 registration@boshomeschooling.com