Terms and Conditions

1.1 We agree to sell, and you agree to buy the Course(s) on the terms and conditions set out below.

1.2 “Course” means the course for which your child is enrolled including all related learning materials, support and tuition.

1.3  The “Period” of the Course is the time over which the course is provided. The period of our EYFS, KS1, KS2, KS3 and KS4 courses is one academic year. The period of our tuition and language courses is 4 weeks automatically renewable. A 5-day notice must be made by email to registration@boshomeschooling.com if you do not want to renew.

2.1 Registration fees are strictly non-refundable.

2.2 Tuition fees are refundable only if you notify us via email within 5 days of your enrolment date that you wish to cancel the Course.

After this period, no refunds or exchanges will be granted, as this affects the sustainability and planning of the School. If you enrol during the Academic Year (i.e. after the official start date of the school year) and at least one class has been attended, the 5-day cancellation policy no longer applies, and no refund will be issued. Please note that transaction fees charged by the payment gateway are non-refundable and are not the responsibility of the School. All enrolments are considered a commitment for the full Academic Year.

2.3 Payment Authorisation and Automatic Debits:

By registering and providing your payment details, you authorise the School to automatically debit your account for all applicable tuition fees according to your selected payment plan.

For termly payments, your account will be debited automatically prior to the start of each new term, unless the payment has already been made manually.

For monthly payments (available only upon request and subject to prior approval), your account will be debited on the first day of each month according to the agreed instalment schedule. This option is offered exclusively to families facing financial difficulty and must be formally approved by the School in advance.

If payment is not made manually by the due date, and your payment details are saved in our system, the School reserves the right to process the payment automatically. By enrolling, you agree to this. It is your responsibility to communicate with the School in advance if there will be any delay in payment. Without such communication, your account will be debited automatically, and this condition is accepted upon registration.

2.4 Payment Methods:

Accepted payment methods include a valid credit card or debit card.

If your payment or registration information is incomplete or inaccurate and is not promptly updated, a £25 penalty will apply. The student’s account may also be suspended without prior notice until payment is completed. You must notify the School of any updates to your payment method (e.g. expired or replaced card) before the next payment is due. Failure to do so may result in suspension of access.

If you choose to withdraw your child outside of the permitted cancellation window (as outlined in 2.2), you remain legally liable for all remaining fees, and the School reserves the right to automatically debit the balance due.

2.5 Payment Plan Options:

You may choose from the following payment structures:

Full payment – payable within a short period after registration.

Termly payments – each term’s fees are due before the start of that term.

Monthly payments – available only upon request, for families with financial constraints, and subject to formal approval by the School. Once approved, the first instalment is due shortly after registration, followed by monthly payments on the 1st of each month for the remainder of the academic year. Exact due dates and amounts will be specified in your invoice or approval notice.

Monthly Payment Obligation
Parents/Guardians who opt for the monthly payment plan are required to duly complete and sign the BOS Monthly Payment Acknowledgement & Yearly Commitment form. Failure to provide this signed acknowledgement constitutes a breach of the payment terms.

In the event that an instalment remains unpaid and no written response is received from the Parent/Guardian within 24 hours of notice being issued, BOS reserves the right to immediately suspend or lock the student’s account and access to all services until such time as the arrears are settled and the necessary documentation is provided.

Automatic debits apply unless payment is made in advance.

2.6 Late Payments:

Late payments will incur a £25 administration charge for each reminder issued by the School. If the School has not been informed in advance, the student’s account may be suspended without warning until full payment is received. As stated above, it is the parent’s responsibility to inform the School of any expected delays. If no communication is made, the School reserves the right to automatically debit the account, and this is agreed to upon registration.

2.7 Recovery of Unpaid Fees:

Parents are liable for all costs, fees, and legal charges incurred by the School in the process of recovering any unpaid balances, regardless of the value of the claim.

2.8 Currency and Invoicing:

The School may adjust the currency of any invoice if needed. The total payable amount will be based on the School’s fixed rate in the selected currency.

2.9 Automatic Renewal:

Your child’s enrolment will be automatically renewed for the next Academic Year unless written notice of withdrawal is sent to registration@boshomeschooling.com before the end of the current academic year. A reminder will be sent to you before renewal.

2.10 Fee Adjustments:

The School reserves the right to increase fees at any time. You will be notified of any changes in advance.

2.11 Certificates and Documentation:

Upon withdrawal, students may request an Attendance Certificate, which will be provided free of charge. Any additional documentation – including but not limited to Transfer Certificates, Financial Clearance Letters, or other official records – will be issued subject to an administrative fee, the amount of which will vary depending on the document requested and will be communicated at the time of the request.

2.12 Chargebacks:

Unjustified chargebacks or payment disputes will incur a £100 administration fee. Student access will be suspended until the dispute is resolved in full.

2.13 No Refund for Accessed Material:

Once login credentials have been issued and access to course material has been granted, no refunds will be issued, regardless of whether the content was used or not.

3.1 Registration fees are non-refundable.

3.2 Once registered, the course cannot be cancelled nor refunded. Monthly commitment.

3.3 Full payment must be made on the registration date.

3.4 Late payments: Students’ accounts will be disabled until payment has been received.

3.5 In case of non-renewal of the 1-2-1 lessons or language course, please note that there is a 5 days cancellation period. In the case where you do not inform us by email 5 days prior, you will be automatically re-enrolled and the next month’s fees will be due. 

3.6 A minimum of 4 students is needed for language classes to run. If there are fewer than 4 students, alternative arrangements may be made. This may mean reduced hours, or the class may be merged with another class.

3.7 Parents are liable to pay all costs, fees, disbursements, and charges including legal fees and costs reasonably incurred by the School in the recovery of any unpaid fees regardless of the value of the claim. In cases of refund, please note that there are charges from the payment gateway and The School is not responsible for those.

3.8 The School reserves the right to amend an invoice’s currency when needed. The amount of such payment shall be determined solely by the School’s fixed price. 

3.9 This Agreement will automatically renew for another 4 weeks if you do not send a withdrawal notice 5 days before renewal to registration@boshomeschooling.com.

4.1 Parents’ Agreement

Parents agree to support their children’s education with BOS Homeschooling by committing to the following:

• • Engaging with their child’s progress: Parents should dedicate regular time to discuss their child’s learning, understanding, and emotional wellbeing. The level of involvement will naturally vary depending on the child’s age, needs, and academic performance.
  • Communicating with teachers when needed: If a child is struggling or requires clarification, parents are encouraged to reach out to the child’s teacher through the appropriate channels for support, rather than attempting to reteach or override the methods used in class.
  • Assisting with technical issues: It is the parents’ responsibility to ensure the child can fully access lessons by promptly addressing any technical issues such as audio problems, malfunctioning cameras, or broken microphones. These are not the teacher’s responsibility to resolve.
  • Providing adequate equipment: Parents must ensure that their child has access to a fully functional device (laptop, tablet, or desktop), headphones, microphone, and camera before the start of the course.
  • Ensuring stable internet access: A strong and stable internet connection is essential. The school will not be held responsible for missed lessons or learning loss due to poor connectivity.
  • Respecting lesson boundaries: Parents are not allowed to intervene during class. This includes giving answers to their child, working through exercises in advance, socialising with other parents in the chat, spoon-feeding children during the lesson, or comparing and commenting on our teachers. Such behaviour disrupts the learning environment and will not be tolerated.
  • Following up on missed lessons: All BOS lessons are recorded. If a student is absent, parents are expected to ensure the child watches the missed lesson and completes any associated tasks in a timely manner. Please be aware that ALL our lessons are recorded.
  • Extracurricular wellbeing: As part of our commitment to balanced development, parents are required to enrol their child in at least one physical extracurricular activity (e.g. sport, swimming, martial arts, outdoor group classes). This supports the child’s physical health, social interaction, and overall wellbeing, complementing their online learning experience.

5.1 Change of courses is not possible. 

5.2 For a child’s admission during the academic year, fees will be calculated on a monthly basis or termly basis if they arrive at the beginning of a term.

5.3 A course starting date can be delayed up to 7 days after registration (tuition only). If the lessons have not been booked within this period of time, the course will be cancelled and no refund will be made.

5.4 In the event of a teacher’s absence, BOS Homeschooling will arrange either a substitute teacher, a recorded lesson, or alternative work to ensure minimal disruption to learning. Refunds or rescheduling are not guaranteed in such cases.

While we do all we can to provide a stable teaching team, we do not have control over individual teachers’ personal circumstances. Teachers may need to leave due to health issues, family matters, relocation, maternity leave, or other unforeseen reasons. In such cases, we will do our utmost to minimise any disruption, but we cannot guarantee the same teacher or continuity.

5.5 We advise that where unforeseen circumstances beyond our control occur, we reserve the right to make timetable alterations.

6.1 We warrant that our learning materials will be of good quality.

6.2  We warrant that we will provide your child with all services with reasonable skill and care.

6.3  We shall not be liable for injury to anyone or for any damage caused during practical science experiments performed at home or elsewhere. No harmful or toxic substances are required for any of the practical work, and parents are responsible for ensuring the safety of the environment in which their child is working.

6.4 We shall not be liable for: (a) losses that were unforeseeable by both parties when this Agreement was made; (b) losses that were not caused by any breach on our part.

6.5 Our liability for direct losses arising out of our negligence, breach of contract or any other cause of action in connection with this Agreement shall be limited to the total amount that you have paid for the Course excluding the registration fees or any admin fees.

6.6 Whilst every effort is made to ensure that all downloadable files are virus-free, we cannot be held liable for systems problems due to viruses.  We strongly recommend that you install all necessary virus protection software before your child commences their course, and keep it regularly updated.

6.7 In the event of cyber attacks, platform outages, or other unforeseen circumstances beyond our control (including but not limited to natural disasters, power failures, or third-party service disruptions), BOS Homeschooling will not be held liable for any interruptions to service. No refunds will be issued under any such circumstances, but we will make reasonable efforts to minimise disruption and resume normal service as quickly as possible.

7.1 BOS Homeschooling will make every reasonable effort to provide a high-quality educational environment that meets the diverse learning needs of our pupils. This includes delivering a broad and well-structured curriculum, trained teachers, and access to learning materials that support academic development.

7.2 However, the School does not guarantee any specific academic outcome or result. Achievement is influenced by the pupil’s individual effort, attendance, engagement, and support at home.

7.3 BOS Homeschooling cannot guarantee entry into any other educational establishment. Admissions decisions are entirely at the discretion of external institutions and are based on their own criteria and policies, which are beyond the School’s control.

7.4 BOS Homeschooling does not directly manage registration for formal external examinations. All pupils are considered private candidates and must be registered independently. However, the School is happy to facilitate the process by offering step-by-step guidance and support where needed.

It remains the responsibility of the Parent/Guardian to:

• • Locate and secure a suitable examination centre that accepts private candidates

  • Ensure all deadlines for registration are met

  • Cover any related exam fees or administrative charges

While the School can assist and advise throughout the process, it is not liable for any issues arising from exam centre policies, missed deadlines, or external requirements.

At BOS Homeschooling, transparency and effective learning are fundamental values. All live lessons are recorded and may be made available to students for review, subject to the learning platform’s data retention policy.

To avoid any misunderstanding, please read the following file retention terms carefully:

8.1 File Access and Purpose:
Files such as marked assignments, assessments, and teacher feedback are uploaded to our learning platform to support academic reflection and progress.

8.2 Availability Duration:
All uploaded files (e.g., marked work) will remain accessible to students and parents for three (3) months from the date of upload. This is the default retention period managed by the platform.

8.3 Automatic Deletion:
After the 3-month window, files will be automatically and permanently deleted by the platform. This process is not under the control of BOS Homeschooling.

8.4 Responsibility of Users:
It is the responsibility of parents and students to download and save any important documents within this time frame. BOS Homeschooling does not store backups of individual assignments or marked work beyond the retention period.

8.5 Data Management Policy:
The deletion process is automated and handled solely by the learning platform. BOS Homeschooling does not intervene in or recover data once it has been removed.

8.6 Privacy and Use of Files:
Lesson recordings, submitted work, and feedback may contain sensitive or personally identifiable content. All users are expected to maintain strict confidentiality. Files must not be copied, distributed, or shared without written consent. Breaches of this policy may result in removal from the School.

8.7 Agreement:
By continuing to access and use the learning platform, you acknowledge and accept these terms regarding file access, data retention, and privacy.

At BOS Homeschooling, we are committed to fostering a respectful, safe, and positive learning environment for all students, staff, and families. By enrolling in the School, parents and pupils agree to the following terms:

9.1 The School holds the authority to manage all disciplinary matters and may delegate disciplinary responsibilities to appropriate staff members. Parents and students unconditionally accept the School’s authority in such matters.

9.2 All members of the school community – including staff, teachers, students, and parents – are expected to behave respectfully at all times. Disrespect, rudeness, intimidation, or hostility directed towards teachers, administrators, or other families will not be tolerated.

9.3 BOS Homeschooling operates a zero-tolerance policy toward:

• • Verbal abuse or aggression (written or spoken)

  • Intimidation or bullying of any kind (by parent or student)

  • Defamation or false public statements that damage the School’s reputation or its staff

9.4 Any behaviour deemed inappropriate – including online comments, WhatsApp messages, emails, or public posts – that defame, discredit, or attack the School, its staff, or other families, will be considered a serious breach of this agreement.

9.5 In such cases, BOS Homeschooling reserves the right to take legal action, including pursuing civil claims for defamation, harassment, or damage to reputation. We also reserve the right to remove the student or family from the School immediately. No refunds will be granted.

9.6 Our staff and teachers are expected to treat all families with professionalism and respect – and we expect the same courtesy in return. Mutual respect is the foundation of a healthy educational partnership.

9.7 Likewise, students are expected to treat their peers with kindness. Bullying of any kind – physical, verbal, or digital – will result in disciplinary action, up to and including removal from the School.

9.8 In any serious or repeated breach of conduct by a parent or student, the School may issue a warning, enforce a temporary suspension, or proceed with expulsion. All such decisions are made at the School’s discretion and are final. Written notice will be provided. No refunds will apply in these circumstances.

10.1 All refund requests must be submitted in writing to the registration team at registration@boshomeschooling.com

10.2 Refunds, where applicable, will be processed within 30 days of approval.

10.3 Registration fees are non-refundable.

10.4 Referral Adjustment on Refunds
In the event that a parent has enrolled through a referral and subsequently requests a refund of any fees paid, BOS reserves the right to deduct from the refundable amount the full value of any referral credit, reward, or discount that was granted in relation to that enrolment. This adjustment will be reflected in the final refund calculation. 

10.1 BOS Homeschooling reserves the right to alter its Terms and Conditions, course details, service structure, or advertised schedules at any time where necessary. This includes, but is not limited to, changes required due to platform limitations, staff availability, legal requirements, or other operational needs.

10.2 We also reserve the right to adjust, merge, or cancel a class where the number of enrolled students is insufficient to run it viably. A minimum of 5 students is required for a class to operate. If fewer than 5 students are enrolled, alternative arrangements may be offered, such as reduced hours or class merging.

10.3 The School cannot guarantee uninterrupted access to its site, platforms, or courses at all times. Technical issues, maintenance, or updates may occasionally disrupt service. BOS will strive to resume access promptly but cannot be held liable for any resulting inconvenience or learning disruption.

10.4 We reserve the right to update, suspend, revise, or discontinue parts of the website, digital learning platforms, or courses without prior notice. This includes updates to curriculum, class schedules, or available resources.

10.5 BOS Homeschooling will not be liable for any losses, damages, or missed learning resulting from service interruptions, force majeure events, or system failures beyond our control.

10.6 Nothing in these terms obligates BOS Homeschooling to maintain or update any specific service, site feature, or digital resource permanently.

This privacy policy, in conformance with the GDPR, describes how we collect, use, process and share your personal information when you use our website and services.