Terms and Conditions
This agreement sets out the terms and conditions upon which a place is being offered to your child. By accepting a place for your child as a pupil, you agree to be bound by these terms and conditions. We have endeavoured to draft this document in the clearest language possible, avoiding legal jargon when possible. It is, however, legally binding on both The British Online School and you. In this document, the term ‘parents’ is frequently used. Guardians are included within the meaning of that word.
1. The Agreement and Definitions
1.1 We agree to sell, and you agree to buy the Course(s) on the terms and conditions set out below.
1.2 “Course” means the course for which your child is enrolled including all related learning materials, support and tuition.
1.3 The “Period” of the Course is the time over which the course is provided. The period of our EYFS, KS1, KS2, KS3 and KS4 courses is one academic year. The period of our tuition and language courses is 4 weeks automatically renewable. A 14 days notice must be made by email to email@example.com if you do not want to renew.
2. Fees and Payments (EYFS, KS1, KS2 and KS3)
2.1 Registration fees are non-refundable.
2.2 Tuition fees are refundable if you email us within 14 days of the enrolment date that you wish the Course to be cancelled. After this time, refunds or exchanges will not be possible for the sustainability of the school. If you register during the Academic year (from the first day of school) and at least one class has been attended, the 14 days cancellation policy does not apply and no refund will be made. Please note that there are charges from the payment gateway and The School is not responsible for those. Commitment is for the Academic Year.
2.3 Your account will be debited once you register and provide your payment information. Payment will be automatically debited every term on the first day of the term.
A. You must pay with one of the following:
1. A valid credit card
2. A valid debit card
B. If your payment and registration information is inaccurate and/or incomplete and you do not notify us promptly when such information changes, a £25 penalty will apply and your child’s account will be suspended without prior notice until payment is completed.
C. You must notify us of updates to your payment method before the payment date, (e.g., credit card expiration date, changed credit/debit card), to avoid the suspension of your child’s account.
D. If you decide to withdraw your child, which goes against Article 2.2, you are liable to pay the remaining fees. We reserve the right to automatically debit it.
2.4 If paying by instalments (subject to detailed solvency investigation), you agree (and are legally liable) to pay all instalments on the 1st day of each month, unless you cancel the Course within 14 days of the enrolment date according to the cancellation policy.
2.5 The first payment must be made on registration.
Payments scheduled for the Academic Year 2022/2023:
– Full payment: within 14 days of the registration date.
– Termly payments:
Term 1 (Sept. 2022 to Dec. 2022) – within 14 days of the registration date if the registration is made before 15/08/2022
Term 2 (Jan. 2023 to Mar. 2023) – on 01/01/2023
Term 3 (Apr. 2023 to June 2023) – on 01/04/2023
– Monthly payments: first payment within 14 days of the registration date then 9 payments on the first of each month from 1/10/2022 to 1/06/2023 (payment 10)
2.6 Late payments: Late payments will receive an administration charge of £25.00 for every reminder sent from the school administration and invoiced to you directly. The student’s account will be disabled without warning (unless the School has been informed in advance) until payment has been received.
2.7 Parents are liable to pay all costs, fees, disbursements, and charges including legal fees and costs reasonably incurred by the School in the recovery of any unpaid fees regardless of the value of the claim.
2.8 The School reserves the right to amend an invoice’s currency when needed. The amount of such payment shall be determined solely by the School’s fixed price.
2.9 This Agreement will automatically renew for another year if you do not send a withdrawal notice at the end of the academic year to firstname.lastname@example.org. The School will send a reminder of this term near the end of the academic year.
The School reserves the right to increase fees at any time; any increase will be notified to you before the increase takes effect. The liability to pay fees and all other expenses is the joint and several liabilities of the people who have signed the Conditions of Attendance.
3. Fees and Payments (Tuitions and language courses)
3.1 Registration fees are non-refundable.
3.2 Once registered, the course cannot be cancelled nor refunded. Monthly commitment.
3.3 Full payment must be made on the registration date.
3.4 Late payments: Late payments will receive an administration charge of £25.00 and be invoiced to you directly. Students’ account will be disabled until payment has been received.
3.5 In case of non-renewal of the 1-2-1 lessons or language course, please note that there is a 14 days cancellation period. In the case where you do not inform us by email 14 days prior, you will be subject to a penalty fee of £25 per child.
3.6 A minimum of 4 students is needed for language classes to run. If there are fewer than 4 students, alternative arrangements may be made. This may mean reduced hours, or the class may be merged with another class.
3.7 Parents are liable to pay all costs, fees, disbursements, and charges including legal fees and costs reasonably incurred by the School in the recovery of any unpaid fees regardless of the value of the claim. In cases of refund, please note that there are charges from the payment gateway and The School is not responsible for those.
3.8 The School reserves the right to amend an invoice’s currency when needed. The amount of such payment shall be determined solely by the School’s fixed price.
3.9 This Agreement will automatically renew for another 4 weeks if you do not send a withdrawal notice 14 days before renewal to email@example.com.
4. Parents’ Agreement
4.1 Parents agree to support their children by taking a course with The British Online School including:
– Spending an appropriate amount of time discussing progress with their child. “Appropriate” will naturally vary with the child’s progress and learning ability
– Seeking help from their child’s teacher for learning purposes when needed
– Giving support to their child when a technical issue occurs while in class, such as a sound, camera or microphone not working as this is not the teacher’s responsibility.
– Providing a fully working equipment (Computer/Laptop/Tablet/headphones/camera/microphone)
– Providing a fast internet connection (we do not hold ourselves responsible for a connection that does not meet the requirements)
– Helping their child complete and submit their homework ONLY. Parents are not allowed to intervene during class (giving answers, working through exercises in advance, socialising with parents in the Chat, spoon-feeding children in the class, comparing and commenting on our teachers)
– Catch up on lessons when absent (Please be aware that ALL our lessons are recorded)
5. Change of Course/Late admission
5.1 Change of courses is not possible.
5.2 For a child’s admission during the academic year, fees will be calculated on a monthly basis or termly basis if they arrive at the beginning of a term.
5.3 A course starting date can be delayed up to 7 days after registration (tuition only). If the lessons have not been booked within this period of time, the course will be cancelled and no refund will be made.
5.4 In case of a teacher’s absence, the School will inform the parents immediately and a recorded lesson will be sent out to the students in replacement. (EYFS, KS1, KS2, KS3, KS4 and Language classes)
. 5.5 We advise that where unforeseen circumstances beyond our control occur, we reserve the right to make timetable alterations.
6. Warranties and Limitation of Liability
6.1 We warrant that our learning materials will be of good quality.
6.2 We warrant that we will provide your child with all services with reasonable skill and care.
6.3 We shall not be liable for injury to anyone or for any damage caused during practical science experiments performed at home or elsewhere. No harmful or toxic substances are required for any of the practical work, and parents are responsible for ensuring the safety of the environment in which their child is working.
6.4 We shall not be liable for: (a) losses that were unforeseeable by both parties when this Agreement was made; (b) losses that were not caused by any breach on our part.
6.5 Our liability for direct losses arising out of our negligence, breach of contract or any other cause of action in connection with this Agreement shall be limited to the total amount that you have paid for the Course excluding the registration fees or any admin fees.
6.6 Whilst every effort is made to ensure that all downloadable files are virus-free, we cannot be held liable for systems problems due to viruses. We strongly recommend that you install all necessary virus protection software before your child commences their course, and keep it regularly updated.
7. Provision of education
The School will do all that is reasonable to provide an educational environment and teaching of a range, standard and quality which is suitable for each pupil.
The School cannot guarantee that the pupils will achieve their desired school results or that results will be sufficient to gain entry to other educational establishments.
The School cannot guarantee that the Pupils will gain entry to other educational establishments as we do not have control over their decisions.
The School does not handle Pupils’ registration for exams. Pupils are required to register as private candidates. Finding a suitable examination centre, meeting deadlines for registration and costs incurred by taking the examinations are the responsibility of Parents. Parents may ask the School for guidance.
The British Online School has the authority to deal with all disciplinary matters arising and to delegate disciplinary powers amongst the staff as appropriate. Parents and pupils accept such authority of the school unconditionally. In very serious cases of ill-discipline whether from the parent or the child, it may be appropriate for the school to suspend or expel the family. Parents agree that the school has full authority to suspend or expel them (Parents or pupils) in these circumstances. Parents will be contacted immediately by the school if they are suspended explaining the circumstances that have led to the suspension. No refunds will be made.
9. Terms and Conditions
The British Online School reserves the right at any time to alter its Terms and Conditions, details of its advertised services, courses, and course dates, where circumstances beyond the company’s control necessitate such changes, or where the number of enrolments is not enough to operate a course viably.
A minimum of 5 students is needed for classes to run. If there are fewer than 5 students, alternative arrangements may be made. This may mean reduced hours, or the class may be merged with another class.
10. Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Courses without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Courses.
We cannot guarantee the Site and the Courses will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Courses at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Courses during any downtime or discontinuance of the Site or the Courses.